1. About this Privacy Policy

This Privacy Policy outlines how RPL Matrix Pty Ltd (“RPL Matrix”, “we”, “us”, or “our”) collects, holds, uses, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

By providing your personal information to us, you consent to our collection, use, storage, and disclosure of that information in accordance with this Privacy Policy and any other arrangements that may apply between us.

We reserve the right to update this Privacy Policy at any time. Any revisions will be published on our website. By continuing to use our website and services, you acknowledge that you have read and agree to the latest version of this Privacy Policy.

 

2. What Personal Information Do We Collect and Hold?

In conducting our RPL consultation business, we may collect and hold a range of personal information about you, including:

(a) your full name;
(b) residential, mailing, and billing address;
(c) email address;
(d) telephone and mobile numbers;
(e) identity details (e.g., ID proof, date of birth);
(f) details of the services we have provided or that you have enquired about;
(g) information relating to your employment history, skills, and educational qualifications;
(h) any information you provide directly through our website, email, or social media;
(i) feedback, testimonials, or enquiry details; and
(j) other information necessary to facilitate your dealings with us.

We do not store credit card information directly. Payment details, where applicable, are processed securely through our banking or third-party payment providers.

 

3. How Do We Collect and Hold Personal Information?

We may collect your personal information directly from you or from third parties, including RTO partners and marketing platforms.

You may provide information to us when you:
(a) submit an enquiry via our website;
(b) communicate with us through phone, email, or in-person meetings;
(c) participate in a consultation or assessment process; or
(d) engage with us on social media platforms or marketing campaigns.

All collected data is securely stored in our CRM or internal systems with appropriate data protection measures.

 

4. Why and How Do We Use Your Personal Information?

We collect, hold, use, and disclose personal information for purposes including:

(a) providing RPL consultation and related support services;
(b) matching your experience and skills to appropriate qualifications;
(c) coordinating with Registered Training Organisations (RTOs) for assessment and certification;
(d) processing payments and issuing invoices;
(e) maintaining communication and responding to enquiries;
(f) improving our website, services, and marketing;
(g) generating internal reports and business analytics; and
(h) complying with legal obligations and resolving disputes.

We may also use your personal information for marketing purposes, such as:

• sending you updates, offers, or information about new services;
  
  
• contacting you via email, SMS, or phone for consultation follow-ups.
  
  

You can request to opt out of receiving marketing communications at any time by contacting us.

 

5. Who Do We Disclose Personal Information To?

We may share your personal information with:

(a) our employees, contractors, and internal departments;
(b) Registered Training Organisations (RTOs) for qualification assessment and certification;
(c) third-party service providers who assist us in operations, such as:

• IT and website hosting companies,
  
  
• marketing and advertising agencies,
  
  
• CRM and cloud service providers;
  (d) professional advisers (lawyers, accountants, auditors);
  (e) payment service operators (banks, payment gateways);
  (f) government agencies, regulatory authorities, or law enforcement (as required by law); and
  (g) other parties authorised by you.
  
  

 

6. Do We Disclose Personal Information Outside Australia?

Some of our service providers or partners may be located outside Australia. When you provide us with your personal information, you consent to the transfer of such information overseas.

We take all reasonable steps to ensure any overseas recipients handle your data in a manner consistent with Australian Privacy Principles.

 

7. Security of Your Personal Information

RPL Matrix takes reasonable precautions to protect your personal information from misuse, interference, unauthorised access, modification, or disclosure.

We use secure systems for data storage, encrypted communications where applicable, and restricted internal access to sensitive information.

While we strive to protect your data, no system can guarantee absolute security, and you acknowledge that you provide information at your own risk.

 

8. Website Usage and Cookies

When you visit our website, we may collect certain technical information such as:

• your IP address,
• browser type,
• date and time of visit, and
• pages viewed.
  
  

Our website uses cookies to enhance user experience, track website performance, and support remarketing campaigns.

Cookies are small text files stored on your device. You can choose to disable cookies via your browser settings, but some website features may not function properly as a result.

9. Access and Correction of Personal Information

We take reasonable steps to ensure the personal information we hold is accurate, up-to-date, and complete.

You have the right to request access to, or correction of, your personal information at any time. Requests must be made in writing to our contact details below.

If we cannot provide you access to certain information, we will inform you and explain why.

 

10. Making a Complaint

If you believe your personal information has been mishandled or that we have breached this Privacy Policy, please contact us directly.

You can make a complaint by emailing info@rplmatrix.com.au with your name, contact details, and a clear description of your concern.

We will acknowledge your complaint and respond within a reasonable time frame. If you are unsatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

 

11. Contact Us

For any questions regarding these Terms, please contact:

RPL Matrix Pty Ltd
Email: info@rplmatrix.com.au
Website: www.rplmatrix.com.au
Address: Museum Tower, Suite 603, 267-277 Castlereagh Street, Sydney, NSW 2000, Australia.